EMCSL (Evershine Multipurose Cooperative Society Ltd) is a transparent and ethical company and expects that its ethics and values are intentionally upheld all across, is bound by the relevant law of the land. We suggest You go through our policies carefully, and keep visiting for updates.

Terms & Conditions

Use of the EMCSL Platform/EMCSL Services

Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the EMCSL website located at emcsl.in, and or the EMCSL mobile application https://evershine.page.link/gXufrZLuUQBZscjJ7 (EVERSINE in Google Play store) or any similar platform (hereinafter collectively, the EMCSL Platform run by Evershine Multipurpose Cooperative Society Ltd., having its registered office at first floor, G21, @nd Main Road, Ambattoor Ind. Estate, Chennai 641058 (hereinafter collectively, EMCSL) on any device and/or before availing any services offered by EMCSL on the EMCSL Platform which may include services such as recharge or bill payment, digital products, semi-closed wallet service and marketplace service or any other service that may be offered by EMCSL on the EMCSL Platform (hereinafter individually, and collectively, the EMCSL Services). For the avoidance of doubt, it is clarified that these terms and conditions shall apply to all EMCSL Services, whether offered by One97 or its affiliates.

Acceptance

By registering on, accessing, browsing, downloading or using the EMCSL Platform for any general purpose or for the specific purpose of availing any EMCSL Service, You agree to be bound by the single-sign-on ID (hereinafter SSOID) terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each EMCSL Service (hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or modified terms and conditions in relation to the SSOID or any additional or modified service-specific terms and conditions in relation to any EMCSL Service or any future service that may be offered by EMCSL on the EMCSL Platform. By registering on, accessing, browsing, downloading or using (as applicable) the EMCSL Platform or availing any EMCSL Service or the SSOID, You automatically and immediately agree to all the T&Cs. If at any time You do not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may not access, browse or use the EMCSL Platform and immediately terminate Your availing the EMCSL Services. Accepting or agreeing to the T&Cs will constitute a legal contract (hereinafter Agreement) between You, being at least 18 years of age and an individual user of the EMCSL Platform or a customer or beneficiary of the EMCSL Services, and EMCSL. All services are rendered by EMCSL through the EMCSL Platform under the brand name “EMCSL” (or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by, EMCSL, regarding Your use of EMCSL‘s digital services (which includes but may not be limited to prepaid recharge, bill payment, booking movie tickets, bus tickets, hotel rooms or flight tickets), the semi closed wallet service, the marketplace service or any such other services which may be added on the EMCSL Platform and which will henceforth be a EMCSL Service, from time to time. The EMCSL Services shall be used by You subject to Your adherence with the T&Cs. As long as You accept and comply with these T&Cs, EMCSL grants You a personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the EMCSL Platform and/or avail the EMCSL Services.

Eligibility

The EMCSL Services are not available to persons under the age of 18 or to anyone previously suspended or removed by EMCSL from availing the EMCSL Services or accessing the EMCSL Platform. By accepting the T&Cs or by otherwise using the EMCSL Services on the EMCSL Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by EMCSL, or disqualified for any other reason, from availing the EMCSL Services or using the EMCSL Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, EMCSL reserves the right to suspend or permanently prevent You from availing EMCSL Services or using the EMCSL Platform.

Other Terms and Conditions

Additional terms and conditions may apply in order for You to avail specific EMCSL Services and to specific portions or features of the EMCSL Platform, including contests, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the EMCSL Platform or for any EMCSL Service offered on or through the EMCSL Platform, the latter terms shall control with respect to Your use of that portion of the EMCSL Platform or the specific EMCSL Service. EMCSL may make changes to any EMCSL Services offered on the EMCSL Platform, or to the applicable terms for any such EMCSL Services, at any time, without notice. The materials on the EMCSL Platform with respect to the EMCSL Services may be out of date, and EMCSL makes no commitment to update the materials on the EMCSL Platform with respect to such EMCSL Services. The following terms also govern and apply to Your use of the EMCSL Platform, and they are incorporated herein by this reference: https://www.emcsl.in

SSOID Service, Participating Platforms

EMCSL’s SSOID service offers You the convenience, after a one-time registration any EMCSL Platform, to sign on (log in) to all web pages and online platforms operated by EMCSL or its affiliates (hereinafter the Participating Platforms) with single log-in access / data, without going through a separate registration process every time. After successfully registering for the SSOID Service, the user can log-in via each Participating Platform with his SSOID access credentials. Moreover, if already logged in to one of the Participating Platforms, the user can immediately use all other Participating Platforms without additional log-in procedures (subject to the respective Participating Platform requiring further declarations). The Participating Platforms that offer the SSOID as a login feature, are visible on registration and in the user account. The number of Participating Platforms may also vary in the course of time. With regard to the contractual relationships of the users with the respective Participating Platforms, for the purposes of which EMCSL’s SSOID service is or can be used in accordance with these T&Cs, these can alternatively have their own commercial and user terms and conditions. These business or user terms and conditions are available on the respective Participating Platforms. For the respective contents of the Participating Platforms, the respective affiliate of EMCSL is solely responsible only for those content that it actually operates. For the SSOID service, these T&Cs apply exclusively, whereas for the use of the Participating Platforms, their business and user terms and conditions apply along with these T&Cs. The SSOID shall be owned and operated by One97 for use on all Participating Platforms. For the use of EMCSL’s SSOID service, the user must register. Registration as a user is only allowed if the user meets the eligibility criteria as set out in these T&Cs. Each user can set up only one user account. The user is obliged to provide correct and complete information during the registration and use of the SSOID service. The login data is intended solely for personal use by the user and therefore always to be kept secret and safe. The user is not entitled to share his login details with third parties to use the SSOID service or to disclose them otherwise. The user is obliged to inform EMCSL immediately on becoming aware of and/or suspecting a case of any unauthorized use, disclosure and/or misuse of their access data or of their user account. Furthermore, the user is obliged not to use the user account of another person. Submission of the duly completed registration form by the user simply provides invitation to us to make an offer to enter into the agreement on the use of our SSOID service (hereinafter the SSOID Agreement). Our offer for the conclusion of the SSOID Agreement is then effected by the fact that EMCSL sends the user a confirmation by e mail, in which a confirmation link is included next to the user name and the password for the SSOID Service. By the user clicking on this confirmation link, the user accepts EMCSL’s offer, so that in this way the SSOID Agreement enters into force. Conclusion of the SSOID Agreement may, also be effected through other communication modes and following such processes which help achieve the same purpose as the aforementioned e-mail confirmation process. EMCSL is entitled to reject individual users without giving reasons. The user guarantees that the data submitted for their user account (and any other information that is otherwise left for EMCSL) are in all respects complete, true, accurate and not misleading. Any changes to user’s data should be promptly updated correctly in its account. If the mobile phone number or e-mail address provided by You to EMCSL Platform for the SSOID service is transferred/surrendered/deactivated due to any reason, it shall be your responsibility to contact EMCSL and have the number/email address duly updated in EMCSL records before it is transferred/surrendered/deactivated. In case of any failure to have the updation request duly raised with EMCSL, EMCSL shall not be liable for any misuse of Your account.

Communication Policy

By accepting the T&Cs, You accept the following:
• EMCSL may send alerts to the mobile phone number provided by You while registering with the EMCSL Platform for the SSOID service or on any updated mobile number subsequently provided by You on the EMCSL Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.
• EMCSL will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from EMCSL as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the EMCSL Platform or availing any EMCSL Services. EMCSL shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold EMCSL liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.
• You authorize EMCSL to contact You and communicate with You for any EMCSL Service or Offer(s). EMCSL may use third party service providers to send alerts or communicate with You. You authorize EMCSL and EMCSL Entities to override the DND settings to reach out to You over calls, SMS, emails and any other mode of communication.
• The SMS/e-mail alert/push notification service provided by EMCSL is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, EMCSL shall be immediately informed about the same by You and EMCSL will make best possible efforts to rectify the error as early as possible. You shall not hold EMCSL liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.
• The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. EMCSL shall not be responsible for any non- delivery, delayed delivery or distortion of the alert in any way whatsoever.
• You will indemnify and hold harmless EMCSL and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which EMCSL or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from EMCSL and/or the SMS/e-mail service provider.

Cancellation policy:

Cancellation can be done before shipment is done or within 24 hours of purchase.

Return policy:

Return of any defective product/ damaged product/ noncompliance of ordered specifications can be returned within 3 days on receipt of the product.

Shipment policy:

Products purchased eligible for shipment will be shipped within 7 days from the time of purchase

Use of EMCSL Platform

You understand that except for information, products or services clearly indicated as being supplied by EMCSL, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that EMCSL cannot and does not guarantee or warrant that files available for download through the EMCSL Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy Your particular requirements of Internet security and for accuracy of data input and output.

Termination; Agreement Violations

You agree that EMCSL, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the EMCSL Services/ EMCSL Platform and remove and discard on the EMCSL Platform all or any part of Your account, Your user profile, or Your recipient profile, including Your SSOID, at any time. EMCSL may also in its sole discretion and at any time discontinue providing access to the EMCSL Services, or any part thereof, with or without notice. You agree that any termination of Your access to the EMCSL Services/ EMCSL Platform or any account You may have or portion thereof may be effected without prior notice, and You agree that EMCSL will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies EMCSL may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the EMCSL Services/ EMCSL Platform.

Limitation of Liability and Damages

In no event, EMCSL or its contractors, agents, licensors, partners or suppliers will be liable to You for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the SSOID Agreement; (iii) the EMCSL Services, the EMCSL Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the EMCSL Services, the EMCSL Platform (including any and all materials) or any reference sites/app/platform/service, even if EMCSL or a EMCSL authorized representative has been advised of the possibility of such damages. In no event, EMCSL, directors, employees, agents will be liable to You for any damages, liabilities, losses, and causes of action arising out of or relating to: (i) this Agreement; (ii) the SSOID Agreement; (iii) the EMCSL Services, the EMCSL Platform or any reference site/app/platform/service; or (iv) Your use or inability to use the EMCSL services, the EMCSL Platform (including any and all materials) or any reference sites/app/platform/service; or (v) any other interactions with EMCSL, however caused and whether arising in contract, tort including negligence, warranty or otherwise, beyond or in excess of the amount paid by You, if any, for using the portion of the EMCSL Service or the EMCSL Platform giving rise to the cause of action, or beyond or in excess Rs. 5,000, whichever is less. You acknowledge and agree that EMCSL has offered its products and services, set its prices, and entered into this Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between You and EMCSL, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between You and EMCSL. EMCSL would not be able to provide the services to You on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to You subject to applicable law. In such cases, EMCSL’s liability will be limited to the fullest extent permitted by applicable law. This paragraph shall survive the termination of this Agreement.

Indemnification

You agree to indemnify, save, and hold EMCSL, its affiliates, employees, officers, directors and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to: (i) Your use or misuse of the EMCSL Services or of the EMCSL Platform; (ii) any violation by You of this Agreement or the SSOID Agreement; or (iii) any breach of the representations, warranties, and covenants made by You herein. EMCSL reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify EMCSL, including rights to settle, and You agree to cooperate with EMCSL’s defense and settlement of these claims. EMCSL will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of this Agreement.

Bill Payments and Digital Products Terms & Conditions

lease read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the EMCSL website located at emcsl.in, and all associated sites linked to emcsl.in, or the EMCSL (EVERSINE) mobile application or any similar platform (hereinafter collectively, the EMCSL Platform) run by Evershine Multipurpose Cooperative Society Ltd., first floor, G21, @nd Main Road, Ambattoor Ind. Estate, Chennai 641058 and headquartered at B-121, Sector-5, Noida – 201301 (hereinafter collectively, EMCSL) on any device and/or before availing any travel, recharge or bill payment or digital products related services offered by EMCSL on the EMCSL Platform

Eligibility

The EMCSL Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by EMCSL from availing the EMCSL Digital Services or accessing the EMCSL Platform. By accepting the T&Cs or by otherwise using the EMCSL Digital Services on the EMCSL Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by EMCSL, or disqualified for any other reason, from availing the EMCSL Bill Payment and Digital Goods Services or using the EMCSL Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, EMCSL reserves the right to suspend or permanently prevent You from availing EMCSL Digital Services or using the EMCSL Platform.

Digital Services

EMCSL offers on the EMCSL Platform certain digital products such as purchase of movie tickets, bus tickets, services etc. Further, EMCSL may facilitate on its Platform, services from its related entities such as the purchase of prepaid recharges for mobile, DTH, toll and data card etc. The terms and conditions in relation to digital products and bill payments set out below are applicable to and binding on You in conjunction with these SSOID terms and conditions. Each SSOID term or condition is applicable to and binding on You, for any of Your activities on the EMCSL Platform, even if such term or condition is not specifically reproduced herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms and conditions in relation to digital products set out below, bill payments, the SSOID terms and conditions as well as other service-specific terms and conditions in relation to EMCSL Services or EMCSL Platform. For various facilities and technology features made available on EMCSL Platform, please note that EMCSL will be entitled to charge convenience fee from you. EMCSL (Evershine Multipurpose Cooperative Society Ltd.) will be charging charges are as below: Loading money using EMCSL Add money to wallet, via any mode other than Credit and Prepaid Card NIL all transactions of loading money into wallet, via credit or debit, prepaid card Will be charged up to 2.5% (inc. of GST) of the amount loaded Also, all transactions of loading money into wallet, using American Express credit card or corporate prepaid card Will be charged up to 3% (inc. of GST) of the amount loaded.

Charges: Convenience fee for Add money to EMCSL E Wallet

EMCSL Recharges

EMCSL is only a reseller of digital products. EMCSL or its related entities do not provide mobile operator services and is only a reseller of prepaid mobile recharge services which are ultimately provided by telecommunications service providers (hereafter Telco or Telecom company) or by other distributors or aggregators of such Telecom company EMCSL or its related entities is not a warrantor, insurer, or guarantor of the services to be provided by the Telecom company. Prepaid mobile recharge sold to You by EMCSL or its related entities, is sold without recourse against EMCSL or its related entities for any breach of contract by the Telecom company. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid recharge purchased must be handled directly between You (or the recipient of the recharge) and the Telco. The terms and conditions set out in this section are applicable, mutatis mutandis, to other prepaid recharge products available on the EMCSL Platform including prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid recharge products that may be offered on the EMCSL Platform. EMCSL or its related entities will not be responsible for any failure on the part of any of its recharge partners in effecting a recharge.

Refund Policy

All sales of prepaid recharge on the EMCSL Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases. EMCSL is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the EMCSL Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the EMCSL Platform. Please include in the e- mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. EMCSL will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your semi- closed wallet. You can trigger a request in Your EMCSL wallet to transfer the money from Your EMCSL wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy..

Bill Payments

In order to use the bill payments service or any other EMCSL Service, You will need to obtain access to the World Wide Web or the Internet, either on a computer or on any other device that can access web-based content, and You will also need to pay any service fees associated with such access. In addition, You must have all equipment necessary to make such connection to the World Wide Web or the Internet, including a computer and a modem or any other set of access devices. EMCSL and/or the EMCSL business partner (including EMCSL’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the EMCSL Platform or on the EMCSL business partner’s channel/portal/website through which You are availing the specific service. You are bound by such revisions and should therefore visit the EMCSL Platform or check with the EMCSL business partner’s channel/portal/website through which You are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that You stop or seek a reversal of the payment instructions as may have been submitted, EMCSL shall be entitled to charge and recover from You and You shall be liable to pay such charges to the bill payment service provider as may be decided by EMCSL. These charges shall be charged on to Your designated payment account or in any other manner as may be decided by EMCSL. EMCSL offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the EMCSL business partner through whom the specific service is availed by You (i) the specific features of the service may differ; (ii) the number of billers available over the service may differ; (iii) the type and range of payment accounts that can be used to issue a payment instructions may differ; (iv) the modes/devices over which the service can be accessed may differ; and (v) the charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the EMCSL business partner on their channel/portal/website over which the service is being availed. From time to time, EMCSL, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a EMCSL business partner, payments to a biller can be made either (a) by issuing a payment instruction for an online debit/charge to a payment account or (b) by scheduling an automated debit to a payment account. In using the bill payment service, You agree to: • provide true, accurate, current and complete information about Yourself
(“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and
• maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or EMCSL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, EMCSL has the right to suspend or terminate Your account and refuse any and all current or future use of the EMCSL Services/ EMCSL Platform (or any portion thereof). The term biller includes telecom operators.
EMCSL assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:
• If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed;
• If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s);
• If the funds available in the payment account are under any encumbrance or charge;
• If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s);
• If payment is not processed by biller upon receipt;
• Circumstances beyond the control of EMCSL (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).
In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.

Bus Tickets

• EMCSL is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, EMCSL has tied up with many bus operators and service providers.
• EMCSL’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with.
• EMCSL’s responsibilities include:
◦ issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
◦ providing refund and support in the event of cancellation; and
◦ providing customer support and information in case of any delays/inconvenience. EMCSL’s responsibilities do not include:
 ◦ The bus operator’s bus not departing/reaching on time;
◦ The bus operator’s employees being unprofessional or engaging in unlawful conduct;
◦ The bus operator’s bus seats, etc., not being up to the customer’s expectation;
◦ The bus operator cancelling the trip due to any reason;
◦ The baggage of the customer getting lost/stolen/damaged;
◦ The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;
◦ The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if You are not a regular traveller on that particular bus or route);
◦ The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
• The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
• Passengers are required to furnish the following at the time of boarding the bus:
◦ A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
◦ Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus. • Passengers must also be aware of the following :
◦ Change of bus: In case the bus operator changes the type of bus due to some reason, EMCSL will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
◦ Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
◦ Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. EMCSL has no role in governing the cancellation charges.
◦ Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
◦ In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of the EMCSL Platform.
◦ Amenities on the buses as shown on EMCSL have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that EMCSL provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by EMCSL’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
• EMCSL is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
• For any issues relating to cancellation or refund, the passenger may contact EMCSL within 15 days of date of travel, beyond which period request would not be processed.
• EMCSL may call the mobile phone number provided by You while registering with the EMCSL Platform, or any updated mobile number subsequently provided by You on the EMCSL Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
• Grievances and claims related to the bus journey should be reported to EMCSL support team within 10 days of Your travel date.

Movie Tickets

EMCSL is an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder and merely facilitates the sale and purchase of movie tickets between the merchant, i.e., the cinema owner, and customer. For the purposes of this section, a merchant shall mean a cinema owner or the person owning inventory of movie tickets that are being sold on the EMCSL Platform. EMCSL does not at any point of time during any transaction between the customer and the merchant, take the ownership of any of the products/services provided by merchant. Nor does EMCSL at any point assert any rights or claims over the products/services offered by the merchant to the customer. In using the EMCSL Platform for purchasing movie tickets, You explicitly agree and acknowledge that:
• Bookings for the tickets once made by You cannot be cancelled, exchanged or refunded;
• Your booking confirmation will be sent via an e mail and/or SMS;
• You or the person collecting the ticket(s) on Your behalf need to print and present the e mail ticket at the counter in order to avail a physical ticket from the cinema box office of the merchant at the premises of the cinema hall concerned;
• To collect the tickets from the cinema box office, it is mandatory for You or the person collecting the ticket(s) on Your behalf to present the debit/credit card that has been used to book ticket(s) along with the booking confirmation SMS or e mail print out;
• The holder of a physical ticket is deemed to be the owner of the ticket(s);
• Booking charges are charged on all tickets booked by you online.
• As per the merchant’s terms and conditions, You need to make the bookings for the tickets in respect of the children above the age of 3 years;
• As per the merchant’s terms and conditions, in case a physical ticket is lost or misplaced, a duplicate ticket cannot be issued;
• If the merchant cancels the show, EMCSL will not be held responsible for such cancellation. In such cases, EMCSL will automatically issue a refund to Your EMCSL wallet with applicable deductions the amount paid by You for the movie ticket(s) booked on EMCSL within 48 hours of the cancellation;
• If You do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, You should immediately report to the EMCSL customer care. EMCSL will not be responsible for any losses occurred in the process;
• Please add movietickets@paytm.com to Your address book to ensure e mail delivery in Your inbox. EMCSL will not be responsible for any loss caused due to the confirmation e-mail or any other e-mail relating to the ticket booking process not being delivered to Your primary inbox;
• By booking a ticket on the EMCSL Platform, You agree and undertake to adhere to and comply with the terms and conditions of respective merchants in respect of all the bookings made by You for the tickets through the EMCSL Platform;
• As per the merchant’s terms and conditions, outside food and beverages are not allowed inside the cinema hall’s premises;
• By accepting the T&Cs, including the specific terms and conditions in this section, You accept that EMCSL may send the alerts to the mobile phone number/e mail provided by You while registering on the EMCSL Platform or to any such number replaced and informed by You subsequently;
• Notwithstanding anything to the contrary contained herein, neither EMCSL nor affiliates of EMCSL or its officers, directors, employees shall have any liability to You or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to the T&Cs, the EMCSL Platform or EMCSL Services, even if any of said parties had been advised of, knew of, or should have known of, the possibility of such damages. To the maximum extent permitted by law, EMCSL’s maximum aggregate liability to You for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or any other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to Rs. 5,000. To the maximum extent permitted by law, You waive, release, discharge and hold harmless EMCSL or affiliates of EMCSL, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of the EMCSL Platform and/or EMCSL Service.
• Ticket(s) booked with cancellation protect can be cancelled up to 2 hours before the show time e.g. If you have booked tickets for show time Sunday 7 PM, you can cancel the tickets up to 4:59 PM on that Sunday.
• In case you cancel your ticket within the cancellation period, you will receive 100% refund on ticket price e.g. If you have booked tickets for show time Sunday 7 PM and you cancel the ticket(s) anytime before 4:59 PM on that Sunday, you will get 100% refund of your ticket price in your source account(s) within 7-10 business days of cancelling the ticket
• On booking ticket(s) with cancellation protect, You will receive a booking confirmation sms/e-mail. Please note that the booking confirmation is not Your ticket and You won’t be able to enter the cinema with this booking confirmation.
• Your ticket(s) will be sent to you over sms/e-mail only after the cancellation period is over e.g. if your movie’s show time is Sunday 7 PM, you will receive your ticket details after 5 PM on that Sunday.
• Refund will only be given for the movie ticket amount, any additional amount paid for Cancellation Protect, convenience fee or food and beverages will not be refunded. On cancellation of the ticket, the cinema operator reserves the right to allow or disallow redemption of the food item in the order.
• Cancellation Protect charges are non-refundable even if the tickets aren’t cancelled
• Partial cancellation of an order is not allowed.
• Cancellation Protect is a promotional offer by Evershine Multipurpose Cooperative society Ltd. (EMCSL) and it reserves the right to alter the terms or discontinue the offer at any time without prior notice, EMCSL may suspend any user’s ability to participate in the program at any time for any reason at its discretion.
• Cancellation protect feature entitles the user to an enhanced refund policy on movie ticket bookings through EMCSL.
• Cancellation Protect feature is available only for a limited number of seats and on select cinemas.
• All seat layouts are representative in nature, distance between rows & from screen can differ from the actual.
• In case of any issues, the interpretation of EMCSL will be considered final.
• Benefits of any applied promo code on the order will be considered as redeemed / fulfilled if the tickets are cancelled by the customer
• Cinema Cancellation Policy
A. Cinema Partners may choose to provide flexibility of movie ticket cancellation at their own discretion. These details would be available to customers at the time of booking. Customers should check complete details before proceeding to book tickets
B. Cinema Partners may change the refund slab of ticket cancellation without any prior information and may vary from time-to-time. Benefits of Cinema Partner’s cancellation policy would be passed on to customers as it is and One97 Communications Ltd. has no rights / control on the cancellation policy
C. Charges for the cancellation policy provided by Cinema Partners may vary from time to time or based on customer’s booking. One97 Communications Ltd has no rights / control on it
D. Cinema Partner may choose to provide such cancellation policy benefits to all or some selective users at their own discretion
E. In case of any request of booking invoice, if the movie ticket is cancelled through Cinema Partners, you may reach out to the Cinema Partner team
F. We may share booking information with Event/ Cinema Partners providers, such as Booking ID, customer phone numbers and email ID to Cinema Partners, Event Managers, Promoters and others for smooth customer entry flow within the premises. Such information would be used for smooth booking experience and availing loyalty or rewards points benefits from Partners, if any
G. Benefits of any applied promo code on the order will be considered as redeemed / fulfilled if the ticket(s) are cancelled by the customer

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute You may have against EMCSL must be resolved by a court having jurisdiction in New Delhi, India. You agree to submit to the personal jurisdiction of the courts located within New Delhi, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law. This paragraph shall survive termination of this Agreement.